Shipping Questions
How long will it take for my package to ship?
Most in-stock items ship within 1–2 business days. You’ll receive tracking information as soon as your order is dispatched.
What is the average transit time?
Transit time depends on your location and selected shipping method. Domestic orders typically arrive within 2–5 business days.
What if my product is backordered?
If an item is on backorder, we’ll notify you with an estimated ship date. You may choose to wait, substitute the product, or cancel the order.
Exchanges & Returns
How do I initiate an exchange?
Please contact us at [email protected] with your order number and the issue. We’ll guide you through the exchange process.
Location
Where are you located?
Growcells Inc.
6 Chrysler, Irvine, CA 92618
USA
Packaging
How are the products packaged?
All Growcells products are packaged in high-quality, autoclavable, non-leaching polycarbonate bottles made by TriForest. These bottles are durable, heat-resistant, and ideal for sterile lab environments.
Custom Orders
Have a custom order in mind?
Absolutely! We specialize in custom solutions, including buffers, media, and water formulations. Visit our Custom Solutions page to get started.
What is the minimum order quantity (MOQ) for custom orders?
Custom order MOQs vary depending on the product and complexity. We evaluate each request on a case-by-case basis—please reach out for a quote.
Certifications
What certifications does Growcells have?
Growcells is ISO 9001 certified, ensuring rigorous quality management standards across all products and operations.
Water Selector Tool
How do I choose the right lab water for my application?
Use our Water Selector Tool to quickly determine which type of water is best suited to your needs—whether for molecular biology, PCR, cell culture, or general lab use. It’s fast, free, and designed to eliminate confusion.